Our item are delivered through the royal mail and dpd.
Royal mail delivery costs for all items up to 1.5kg is £3.75
Anything over 1.5kg will be sent via dpd at a cost of £6.95
If no one is at home when dpd attempts the delivery, they will attempt delivery to a neighbour in the local vicinity and leave your parcel with them. If you do not want your parcel left with a neighbour please either leave a signed note explaining where the order may be left, the driver will then take your note as authorisation and the goods will be left where you have requested. This however is done at your own risk. Alternatively please use the re-arrange service via your e-mail or mobile. If these options are not possible the courier will leave a calling card and usually attempt re-delivery the following working day. After this you will be required to collect the goods from your local depot. Clear details of this will be on the 'sorry we missed you' card that will be left by your driver.
If the delivery address refuse delivery of the goods or if you do not respond to the "sorry we missed you" card left by your driver, your order will be returned to the sender, we will then wait for you to contact us before we refund you your money minus the return postage cost.
Our Courier will strive to get your order to you in accordance with the delivery option you selected but, due to circumstances out of ours and our couriers control, i.e. extreme weather conditions, unforeseen incidents, mis-route of a parcel, delays may occur. Please be assured we will endeavour to get your parcel to you as quickly as possible.
Please note Interlinks returns charges are £15.00 up to 10 kilos and 25p per kilo thereafter, Direct delivery charges may vary.
Please Note: If you are ordering large items, you will be required to carry the objects into your house. Please ensure there will be someone at home who will be able to do this.
Items such as cot beds & nursing chairs may require additional assistance when being delivered due to the size of the packaging.
Failure to enter the correct delivery details may result in a charge to amend these with Interlink Express.
Further Terms and Conditions of delivery can be found at:
Interlink Express Delivery Terms and Conditions -
1 HOUR DELIVERY SLOT
You will be given a 1 hour delivery slot if your items are delivered by interlink. This service has a 98% success rate. However, sometimes due to circumstances outside our control the allocated time may be missed. Therefore, this is not a guaranteed service.
WRONG DELIVERY ADDRESS INPUTTED
If you provide us with a wrong delivery address and your goods are signed for by another party, kiddicare.com cannot be held responsible for any loss you incur as a result.